Skip to content


5 Reasons to Use a Travel Agent Now More Than Ever

In one of my essential travel tips, I mentioned that it might be a good idea to hire a travel agent, more commonly known as a travel advisor. I know what you’re thinking – a travel agent, really

When I say “travel agent,” you probably picture some guy in a tweed suit sitting behind a desk with generic travel posters behind him and an uninspired globe on his desk. He also probably looks like he belongs in the 1960s or 1970s because, really, who needs help booking a vacation when the Internet both offers infinite booking platforms and a bevy of information? There are websites dedicated to points hacking, finding the BEST deals, providing free itineraries for every destination imaginable, and so much more. Why bother paying someone to do something you can do yourself? 

However, times are changing yet again and travel has become a more complicated pastime than it once was. Think about how out of date many of those websites are. Google is pretty slow to update its first page results, so you could have an article that’s full of half-closed attractions and restaurants come up in the number one spot. Imagine being somewhere like Italy, ready for lunch at a restaurant with the most salivating dishes pictured online, and you walk up to the front door only to find it’s been completely closed down. 

And that’s just a restaurant no longer being open. Think of all the other complications that might arise these days – border changes, new entry requirements, changes in restrictions… Don’t get me wrong, travel is very feasible, but it can feel overwhelming to try and keep up while also planning your trip and living your normal life. 

I like to think I know my way around the globe, and even I rely on a travel agent. I have a family of four and run a business! Knowing there’s a real, breathing person to ensure my trips go smoothly takes a huge weight off my shoulders and allows me to better enjoy these amazing places I get to visit.

If you’re on the fence, here are some compelling reasons why a travel agent is necessary now more than ever no matter how seasoned of a traveler you are.

Reasons to Use a Travel Agent

1. They save you time on planning


Think about all that goes into planning a trip to a brand new destination. Figuring out where to stay, what to do, how to get there, any cultural expectations… It can take hours and hours of research! When you add in jobs, kids, and general day-to-day life – who really has the time to spend hours perusing websites and internet forums trying to figure out which neighborhood exactly is the best for a first-time visitor? 

Every city and country is different, and while it can be fun, it can also be overwhelming. Travel agents do this day in and day out and will already have experience planning a trip to whichever destination you choose. With just a few questions to get to know your vacation style, they can put together an amazing itinerary and all you have to do is enjoy it.

2. You have a real person watching your back.

Travel advisor working on a computer

Have you ever needed to talk to a customer service representative and been met with the frustrating experience of automated voice messages? Or you go to the help page and are met with a ton of jargon and maybe an email that you never seem to get a reply from. It’s frustrating! Not to mention when you do get someone on the phone, it usually comes after waiting for hours and even then they often feed you lines you’ve already read. 

In a time when travel is more complicated with ever-changing border restrictions and test and vaccine requirements, having a real person to answer your questions has never been more necessary. A travel agent is someone you know you can trust and who can answer every question you might have about your upcoming trip.

Nothing truly replaces the ability to call someone you know has the answers and can guide you in the right direction.

3. They’re the ones who will handle any future headaches.

Travel agent working on the phone in an office

Even the most well-planned trips for the most experienced traveler has at least a few hiccups. And traveling in a post-COVID world means you might encounter ever more hiccups and headaches along the way. 

However, if you have a travel agent, it’s them who will bear the brunt of these headaches – not you. Need to cancel or change a flight, a hotel reservation, or tour booking? They’re there to take care of all those nagging details! You can just sit back and wait for their lead. 

4. They’re there to handle any unexpected situation.

Samantha Brown in Iceland Geothermal Pool

If the last two years taught us anything, it’s to expect the unexpected. At this rate, I wouldn’t be surprised if a future trip was canceled because aliens have finally decided to come visit Planet Earth! 

The difference between traveling on your own or with the help of a travel agent is that an agent is the one who will worry about Plans A – Z. Instead of you sitting there trying to plan for the unexpected, they will. This leaves you to truly enjoy your vacation without a single worry.

5. Often, they have access to discounts regular travelers don’t.

travel agent booking tickets

Here’s a fun tidbit you might not realize. Because travel agents are often working with airlines, hotels, cruises, tour companies, and more on multiple clients over multiple years, they’re able to negotiate better deals and access better discounts than you’d be able to on your own.

Think of it as bulk buying. A store that stocks a brand can access a steep discount because they buy a ton of product to resell. Only, unlike a store, a travel agent often passes that discount on to you instead of marking up the price!

This is one of the best reasons to pay for a service you might initially think you can just do on your own. Not only will a travel agent handle all the logistics and planning you might not have time for; it might also wind up being more cost-effective than booking on your own. That’s a win-win in my book! 

Travel agents have been around since we’ve been wanting to go on vacation, and they’ve shown time and time again just how important they are for the normal traveler. In an age when every country has different entry requirements and those same entry requirements are often changing month by month, why not use a travel agent and truly enjoy your trip?


This Post Has 15 Comments

    1. Great info! I am looking at planning some golf travel trips next year domestically & internationally (Ireland etc). A travel advisor sounds like the way to go! Thanks!!

    2. I need a travel agent. I am taking a trip to Lome, Togo in the March/April timeframe and need to take about 126lbs. of dialysis fluid with me.

      There will be about 10-12 of us going so if you have a good group rate then I will pass it along to my people. However, my main concern is being able to bring my dialysis fluid with me on the trip.

      Thank you


  1. I’ve recently had a travel experience when it would have been nice to have someone else worrying about the details. I am retired and love travel planning. I put in the hours and hours of research to plan and book our trips.

    We were near the end of a cruise in Norway and my husband came down with COVID. The cruise line was very attentive and arranged for us both to go to a hotel in our final port city for his quarantine period. We were supposed to go on to Ireland then Scotland. After my husband’s quarantine we decided to skip Ireland and go to Scotland. No big deal just one airline and hotel to deal with. Then I came down with COVID and we had to quarantine for ten more days. We decided to cancel the rest of the trip and go straight home. Now I am sick and had to cancel the rest of our travel plans and figure out the best way to get us home. Thank goodness I had a mild case and was able to manage all the changes between naps. It certainly would have been nicer to have had someone handle for me.

  2. I live within easy driving distance to the Florida ports, but since Covid I have even transferred my short cruises to my TA, MichaelConsoli. It has given me a peace of mind that a 70+ person who loves to travel needs.

  3. Thankyou Samantha Brown for your vote of confidence! It’s true that travel today is totally possible but it is complicated. We work hard at keeping that “complicated” to ourselves so that our clients can enjoy a stress-free journey.

  4. Sadly, there are travel agents and there are travel agents. And one group is in it for all the wrong reasons. If you are fortunate to have a GOOD agent, you’re golden. Ask around for a referral. Too many of those “tweed suits” as mentioned in the article give the rest of us good agents a bad rep. As someone else commented, it’s nice to have a travel professional take care of all the details, pre and post travel.

  5. Thank you Samantha for stating perfect reasons for people to use our expertise as travel agents! Most of us have a great passion for travel and we love to assist!

  6. Thanks so much for the great article and for realizing that, even in our world, we still need the human factor when dealing with our clients’ very important (and often expensive) investment in and excitement about their vacations. Anything can look good online but it’s our job and our calling to know what really is! I call myself the “Queen of What-If” and you described that very well. After 23 years I’m busier than ever!

  7. Big fan for years and so happy to see new Places to Love come out! It took me a LOT of hours to plan a custom itinerary for a family member going to Ireland on a heritage trip. Travel agents may not be very useful for a weekend jaunt or domestic trip, but we can do wonders for you if you’re scratching your head wondering how far your vacation budget will go or how to plan a complex round the world itinerary.

  8. I am so happy to see this article and the great explanation of what many of us do. We are definitely mislabeled and misunderstood. I just recently became a TA and had to go through extensive training, but it will better me to help my clients in the future. We can definitely alleviate the headaches & worries and help save time and money. Many of our services are free of charge so why wouldn’t you want to use a travel agent.? We have been to most of the places we sell or have had personal tours of most destinations. We can make suggestions and offer our experience. I love watching Samantha Brown and always said one day I’ll be just like that traveling around the world. Well, I’m working on that dream right now and helping others see the beauty in travel. Message me if I can be of any help to any of you in the future. Five Seven Three DREAM. _Thanks Kelly B. : -)

Leave a Reply

Your email address will not be published. Required fields are marked *

Back To Top